Mariyah Merchant

1401 NE Merman Dr. #310, Pullman WA 99163

Email: mariyah_123@yahoo.com/ Ph: 713-838-1838 / 905-561-8868 (Voicemail only)

 

OBJECTIVE:
Looking for a suitable position as a Business Data Analyst, Process Improvement, Statistical, or Survey Analyst.

 

EDUCATION:

University of Washington

Aug 2011    Database Design and Administration Level I, II & III Certification

University of Houston Clear Lake

May 1999    Masters in Business Administration (MBA-MIS)

Mar 2005     Masters in Systems Process Engineering            

University of Bombay

May 1995    Bachelors in Electrical Engineering (BE)

 

COMPUTER SKILLS:

Operating Systems MS Windows 2013 (Server Administration), Windows 8, UNIX, LINUX, MS DOS

Database                            Oracle 11GR2 (OCP 8i)/9i/112RG, MS Access / Excel 2013, MS SQL Server 

Languages                            Visual Basic, VBA, PHP, PL/SQL, HTML, CSS, Java Applets, Java Scripts

Applications                            Excel Solver/Scenario, Visio, Oracle Developer (Forms, Reports), Crystal Reports

Project ManagementMS Project, Capability Maturity Model (CMMI), ISO 900X, UML, CPM, PERT.

MiscellaneousAdobe Photoshop, Illustrator, Dreamweaver, Flash, AUTOCAD, SPSS, MINITAB, SAS

ACADEMICS OR PROFESSIONAL POSITIONS:

Data Analyst: S. K. Choudhoury & Sons Project Management Consultants (1/14-04/15)

·   Worked directly with lead ISO certification reviewer. With customer, developed Functional and Business requirements documents, feasibility study, validation and verification reports, and risk analysis documents, all used to conduct process improvements, seeking ISO 9001 certification.

·   Questionnaire design and data analysis (gathering information using various survey and interview questionnaires). Design and implementation of online survey data gathering forms. Critically evaluated information gathered from multiple sources, reconciled conflicts, and decomposed high-level information into details, abstract up from low-level information to a general understanding. Organized data in tables using Access database, and SPSS; summarize data using tasks, work flows, charts and Used Cases.

·   Organize and unscramble various entities and organized data; develop database designs to store data, using Entity Relationship diagrams (ER 4 – 5^th NF). Data validation and verification.

Technical Analyst: Washington State University (06/07-05/13)

·   Worked on various projects such as, develop, design database and collect data for the WSU Bee lab, designed database using Entity Relationship (ER 4-5^th NF) and designed online surveys to implement data collection; downloaded and imported data in various formats. Worked with Multicultural Center in training students for statistical courses (training from basics to advance) data analysis using techniques such as: z, t, Chi square, ANOVA, MANOVA, Correlation and Regression. Worked on another project with WSU libraries, towards website design using Adobe Photoshop, Illustrator, CSS, and HTML. Worked with Water Research Center towards a website maintenance project on the experts in water research technology. Worked with Western Journal of Black Studies and Woods Material and Engineering lab to develop, upgrade and maintain website using Photoshop illustrator, Photoshop designer, RSS feeds, adding meta-tags, using HTML, Contribute, and Dream weaver. Administered and implemented Endnote, a citation database, for almost 10,000 articles.

Practicum: Washington State University (01/06 - 05/07)

·   Worked with Student Affairs Research and Assessment (SARA) to identify its tasks, workflow, research focus and its reporting needs on new student enrollment, freshmen applications and admissions.

·   Assisted in data analysis of a project targeted towards improving retention rates of the university (DWF)

·   Assisted Mixed methods research project using phone interviewing technique to explore causes for student attrition. Researched previous year’s enrollment and retention data.

·   Developed a case-study identifying solutions adopted by university in situations of low enrollment.

·   Analyzed data and assisted in reporting information on non-returning fall 2006 WSU students.

·   Analyzed survey data for a (Quantitative) program evaluation project (in SPSS and EXCEL) for the Student Advising and Learning Center at WSU (conducted in order to retain high-risk students).

·   Identified factors leading to student retention at WSU. Performed literature review on factors affecting student attrition, and learning-motivation. Researched recommendations and strategies provided by other universities, schools and community colleges to improve student experience at university.

Research Analyst:  WSU Center for Teaching and Learning Research (CTLT) (04/06-05/07)

·   Responsible for survey design, implementation and analysis using Silhouette, online survey design tool. Prepared user reports. Utilized psychometric properties to improve class evaluations and survey response rates. Responsible for conducting course evaluation and sending out report for about 1000-2000 courses / semester in all sciences and engineering programs. Analyzed data using statistical tools such as regression, ANOVA, MANOVA and correlation.

·   Responded to students, staff and faculty user queries on Silhouette assisting in their process of data understanding and surveying, to reflect their teaching and research goals.

·   Designed outcomes assessment projects, (used SPSS, Access, and Excel) with reporting to dean. 

·   Working with unclear data analysis requests and extracting information worthwhile to learning goals.

·   Standardized reporting templates using Excel and used SharePoint 7.0 for file version management.

·   Worked with deans, chairs and department coordinators to understand their course evaluation and assessment needs, keeping up with the on-going modifications and updates to the list of individual courses, cross-listed and conjoint, team-taught courses to be evaluated.

·   Participated in training for other assessment tools such as Critical Thinking Rubrics.

Consultant (Contract): Metro Tex Fabricators Inc. (04/02-03/03)

·   Used Excel to develop an application for engineering /construction parts manufacturer to prepare quotes of incoming orders for buying parts. Used macros to prepare final quotes based on the best bid chosen using excel solver. Final quotes are easily generated by click of a button.

·   Auto select feature selects the ordered parts for the quotes and then calculates their initial and final pricing. Automatic invoice number keeps track of new quotes. Any change in parts/contract is documented into the Past Updates section, to maintain audits.

Database Manager: SPACE Center Chiropractic in a project for Boeing, United Space Alliance (08/99-08/00)

·   Worked on Access and SQL Server database administration and reporting for Wellness Program project for the employees of Boeing and USA, client companies, to maintain employee fitness and health data.

·   Developed a custom application using SQL, VB/VBA for entering patient exam results, charges, tracking payments made to patients and insurance companies, Used MAPI to connect Outlook Scheduler with VB Application to send automatic emails reminders for next appointments.

·   Designed queries, macros, modules, procedures, functions, customized forms and developed modules to generate custom reports for insurance authorization, daily/monthly financial records. Resolved technical problems related with upgrades provided support to office staff.

Systems Engineer Internship: Equal Net Corp (01/99-08/99)

·   Worked on Data Wrangling that involves importing raw data into Oracle and Access databases and using Access queries to cleanse it and normalize it. Define entity relationships and design user-friendly front-end forms and reports to access this data.

·   Wrote scripts for Oracle and SQL Server to archive data that was inserted, deleted or updated into history tables in order to keep track of database changes. Resolved Oracle management server issues to run Oracle Enterprise Manager. Worked on database tuning with the Oracle server.

·   Created a workflow in SQL Server to perform DTS, wrote stored procedures for job and did relevant coding in Access to control the SQL Server DTS process through Access form, that results in front end control and reports of SQL Server tables in Access. User selects data files from Server Directories in Access; DTS transfers data from these files in to the target table in SQL Server, which is queried to generate desired reports in Access.

·   Insert data arriving in both relational/non-relational data formats into SQL Server tables.

·   Cost Guard (billing application) upgrades process.

·   Design a user application for helpdesk assistance using Visual Basic front end for Access databases files.

Software Developer: Landworks (01/00-04/00)

·   Administration, design, development and maintenance of the Clientele (customer/technical staff support software application,) and SQL Server, installation, import/export and schedule backup of databases.

·   Installed conductor and designed triggers and macros to perform scheduled tasks.

·   Designed new clientele forms and reports and moved these from one application to another by using a module builder and a module mover.

·   Worked on Data Wrangling that involves importing raw data into Oracle and Access databases and using Access queries to cleanse it and normalize it. Define entity relationships and design user-friendly front-end forms and reports to access this data.

 

SELECTED PROJECTS/ RESEARCH PAPERS:

Using Oracle, Access databases with SQL, PL/SQL, and Visual Basic

Database design of EMPIRE System for Hernandez Engg: Using SQL Server 2000 and Access 2003

·              Designed a SQL Server 2000 database called EMPIRE System, for storing Request for Proposal (RFP)              data. System stored contract and bid data from privileged users who added specific contract information              over a period of time. User queried information for RFP submission using user-friendly front-end              applications and customized reports designed in Access 2003.

Charter Plane Management System: Using Visual J++ 6.0 development tools and Oracle database.

·              Designed a custom java application for airlines database system, using WFC (Window Foundation              Classes) feature of Visual J++ 6.0 for developing GUI  to perform DML(select, insert update delete,              refresh) operations with backend connectivity using data source, data binders and other WFC tools.

Management Information Systems Database: Using SQL, PL/SQL, Developer 2000 (Forms and Reports)

·              Developed the school’s professional MIS Organization database to keep detail information on members,              events, sponsors, organization’s finances using Developer 2000 forms and reports.

·              Designed a School Computing Lab Maintenance database system, which kept track of outdated software              and machines and maintained a service schedules for efficient use of computers.               

Hair Color Choice Formulation Procedures: A project for Farouk Systems using VB 6.0/Access

·              Prepared a Visual Basic 6.0 custom application that used complex queries to determine the appropriate              hair dye choice for beauty parlors for 36,000 hair color change possibilities in 7 color level matches.

·              This was multiform application that selected the appropriate Hair Color ingredient mixture and then              explained different application steps depending upon the original hair color to target hair color choice.

·              In school designed a similar project for inventory maintenance of Jeans Store. Used VB forms and OLE              links, and created a GUI interface and used Crystal Reports to display invoice and customer data.

Software Project Management of College Information System Software Registration/Admission software

·   The purpose of this project is to prepare a business plan to develop software for college information management system (CMIS). This detailed plan collects, analyzes and defines the high-level needs and features that the student information system software product has to offers to the universities.  It discusses tentative-users’ needs, stakeholders involved, the target environment under which the system will operate, product capabilities, features, cost, and constraints, performance and system requirements for developing this software, business analysis, work breakdown structure, software developmental plan, software architectural plan, installation, licensing, packaging as well as a discussion of the market demographics, and possible competitors. Additionally, product documentation issues are discussed. Finally, the document is supplemented with an appendix describing feature attributes of this product.

Program (Business) Data Evaluation of WSU’s Writing Center (WC)

·   Elicit requirements through interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis as well as task / workflow analysis

·   Used Mixed Methods to conduct a complete evaluation study with the WSU’s WC. Evaluated two major components of the writing center (1) Group Tutorial Program (2) The Online Writing Lab (OWL) program. Collected data using survey, interview, observations and artifact analysis.

·   Designed and conducted website evaluation (artifact analysis), interview, observations and a survey, gathered/analyzed data, prepared reports and presented in 1/1/2 months.

Factors Influencing Response Rates for CEA End of Term Evaluation

·   Used SPSS to conduct correlation, regression, and multivariate data analysis of comment sections of end-of fall term, 2006 paper evaluations for WSU College of Engineering. Factors studied were student enrollment, student response rate, class-size, student level of degree, and faculty scores on performance.

·   Analyzed the factors determining the number of comment-words or student comment-writing quantity.

Student Retention: Effects of course Drop, Withdrawal, and Failure (DWF) rates

·   Used SPSS to conduct correlation and regression analysis to understand factors that affect student’s course failure, drop, and withdrawal rates among WSU Colleges. Factors studied were class-size, faculty performance rating score, and course rubric.

Handbook for implementation of Staff and Administration Technology Training in Schools

·   Handbook explains steps for successful implementation of Staff and Administration technology training.

Technology Implementation Plan for School defined by the Texas STaR Chart

·   This included determining the vision for the technology implementation in school as per target tech level of progress, determining Servers and Desktops required Administration and Student Information System Software to be used, Acceptable Use Policy for using Computer and complete Budget for technology implementation in a school environment.

Risk Management techniques for an institute planning to apply for Licensing through Texas Higher

Education Coordinating Board (THECB)

·   This document describes the list of Risks associated with an institute in process of becoming a college while it is going through the Licensing process through the THECB. Each risk is prioritized and analyzed by a detail description, a context statement, and indicators of the risks, its impact on the institution, mitigation strategies and contingency plans for the risk identified.

 

LIST OF STATISTICAL CLASSES: List of courses taken (GPA varied within the range of 3.69-4.00)

Research Methods Courses

·   Quantitative Methods

·   Qualitative Methods

·   Research Methods I & II

·   Carnegie Research Seminar I &II

Data Analysis Courses

·   Quantitative Techniques for Managers

·   Financial Policy in Business Economics

·   Decision Analysis

·   Engineering Economic Applications

·   Program Evaluation

Statistics Courses

·   Multivariate Statistics and Experimental Design Correlation

·   Regression and Quasi-Experimental Design Statistics

 

RELEVANT CERTIFICATIONS:

·   Oracle Certified Professional (OCP) PL/SQL program units (June 01).

·   Microsoft Certified Professional (MCP) in SQL Server Administration 7.0 (2000).

·   National Data Policy Institute Fellow: U.S. Department of Education (WA , D.C) training for NSF and NCES national datasets (2011)

·   Excellence in Online Teaching Certificate (2013).